From Vision To Action

GITN is commissioned by the Government to turn the vision of an e-Government into reality. GITN Sdn. Berhad (GSB) is the official network provider for the e-Government and we have a comprehensive range of infrastructure, hardware and software aimed to help enhance, improve and integrate your organization into the e-Government.

GSB has now developed its network infrastructure nationwide, and our services are currently being used by various government agencies. We are proud of being a vehicle for change in the national aspiration to become a developed nation by the year 2020.

CEO's Message

Assalamualaikum w.b.t. and best wishes,

The need to transform the government administrative machinery through the implementation of the Electronic Government (e-Government) led to the establishment of GSB. Since its incorporation in March 1996, GSB have been providing network to the government in line with its vision in making e-Government a reality. For a decade, we have worked closely with our corporate clients to develop the nationwide network infrastructure that enables electronic transfer and sharing of information across government agencies, thereby enhancing the efficiency of service to the citizens at large.

At GSB, we will continue gauging our role as provider of higher quality product offerings and services in meeting complete customer satisfaction. Hence, with the introduction of our new corporate website, GSB is looking forward to improve our services and strengthen our role as the network provider in the public sector. Through this website, our activities and initiatives will be conveyed via the World Wide Web to ensure accurate and updated information is readily available to all government agencies. It is designed exclusively for visitors to explore all kinds of information related to our products and services, corporate events and so much more. I sincerely hope that the dissemination of information via our webpage will serve its purpose as main source of reference that is interactive, user-friendly and able to provide our customers with information from a problem-solutions angle. Finally, I would like to take this opportunity to thank everyone involved directly or indirectly in the development and implementation of GITN and enjoy surfing the all new GSB's website.

Warm Regards,

MOHD ROSLAN BIN MOHD RASHIDI
Chief Executive Officer
GITN Sdn. Berhad (GSB)

Our Profile

The Government Integrated Telecommunications Network (GITN) is a network infrastructure to facilitate electronic flow of information for intra and inter-Government agencies, thereby enhancing the delivery of public services. In October 1995, the Cabinet approved the implementation of GITN to provide network and common services to the government agencies, on a privatisation basis.

GITN Sdn. Berhad (GSB) was incorporated in March 1996 to undertake the Government network implementation. At the same time the Government formed the GITN Steering Committee to set the direction and oversee its implementation. In May 1997, the Ministry of Energy, Water and Communications awarded the Value Added Network Operating License to GSB.

GSB has developed the nationwide network infrastructure and its services are currently being used by various Government agencies. We are proud of being part of the national aspiration to become a developed nation in the year 2020 and using GITN as a vehicle for change. The GITN enables electronic transfer and sharing of information across Government agencies, thereby enhancing the efficiency of service to the citizens at large. GITN is also a major component of the Government vision to realise the Electronic Government (e-Government) project under the Multimedia Super Corridor initiative.

Vision

To Be A Preferred ICT Solution Provider In The Public Sector, Underpinning The National ICT Agenda.

Mission

GSB Is Committed To Deliver Managed Network And Value Added Services Through Technological, Operational Excellence And Highly Skilled Personnel In Meeting Total Customer Satisfaction.

Board Of Directors

  1. Y.Bhg. Dato' Sri Dr. Halim Shafie (Chairman)
  2. Y.Bhg. Tan Sri Dato' Sri Zamzamzairani Mohd Isa (Deputy Chairman)
  3. Y.Bhg. Datuk Ir. Zaini Diman (Executive Director)
  4. Y.Bhg. Dato' Sri Kamaruddin Siaraf
  5. Y.Bhg. Dato' Kairul Annuar Mohamed Zamzam
  6. Y.Bhg. Datuk Bazlan Osman (Alternate Director to Y.Bhg. Tan Sri Dato' Zamzamzairani Mohd Isa)
  7. Encik Mohd Shah bin Sarpin

Management Team

  1. Datuk Ir. Zaini Diman (Executive Director)
  2. Encik Mohd Roslan Mohd Rashidi (Chief Executive Officer)
  3. Puan Nor Adni binti Ismail (Chief Financial Officer)
  4. Encik Ahmad Nazri bin Ambi (Director of Sales)
  5. Puan Jamilah binti Husain (Head, PMO & Quality Management)
  6. Encik Mohamed Azni bin Kamaruddin (Director of Network Services)
  7. Encik Rusdy Md Yusof (Director of Project Management)
  8. Encik Adanan bin Ishak (Director of Products)
  9. Encik Muhamad bin Mat Zain (Head, Human Capital Management)

Core Services

The network services provided by GSB utilise private Internet Protocol Virtual Private Network (IPVPN) technology developed on the latest network solutions standard for government agencies. It is designed as a private IPVPN network with huge backband bandwidth, i.e. 100 Gbps and nationwide access nodes based on Multi Protocol Label Switching (MPLS) technology.

Value Added Services

The products and services provided by GSB goes beyond the network connectivity offerings.

Frequently Asked Questions

What are GITN and GSB?

GITN is the acronym of Government Integrated Telecommunications Network, which is a network infrastructure to facilitate electronic flow of information for intra and inter-government agencies.

GITN Sdn. Berhad, formally known as GSB was incorporated on 13 March 1996 as a single purpose company to undertake the implementation of the GITN.

Is GSB one of government agencies in Malaysia?

No, GSB is a wholly owned subsidiary of Telekom Malaysia Berhad (TM).

Are the services provided by GSB offered to the public or overseas market as well?

Not at this moment. Currently, GSB only offers its products and services to government agencies in Malaysia.

If I would like to become a vendor for GSB, what should I do?

Please refer to tender advertisement published in local newspapers. All vendors must register their company with Telekom Malaysia Berhad (TM). Upon receiving Vendor Registration Certificate from TM, submit a copy of the certificate and your company's profile to us (attention to Procurement Manager, GSB).

Where can I get more information about GSB and how do I lodge report or complaint on any of GSB's products or services?

For any enquiry, please contact our Network Operation Centre (NOC) at 1300-88-2888 or email at helpdesk@gitn.com.my

FAQ about EG*Net

What are GSB's responsibilities for the e-Government?

GSB is responsible to provide managed network connectivity and managed security services to all government agencies that are implementing the e-Government application nationwide.

What are the services being offered to the government?

Complete list of services can be found in the 'Our Services' section.

What technology is being used for EG*Net?

The network services provided by GSB utilise private Internet Protocol Virtual Private Network (IPVPN) technology developed on the latest network solutions standard for government agencies.

What is the current bandwidth being offered by GSB?

GITN IPVPN offers various ranges of bandwidth required by customer from the lowest bandwidth of 64Kbps up to the highest bandwidth of 155Mbps end-to-end. GITN IPVPN is designed with huge backbone bandwidth, i.e. 10 Gbps and nationwide access node. It is based on Multi Protocol Label Switching (MPLS) technology, which provides the following features:

  • Flexibility, connectivity and scalability of IP with the privacy and Quality of Services (QoS) of Frame Relay (FR) and Asynchronous Transfer Mode (ATM).
  • Network services delivered over routed network, service decisions are made at provider edge and switches without requiring intermediate pre-processing.
  • Eliminates complex protocol translation previously required with FR and ATM.

Complex Private Virtual Circuit (PVC)/Soft Virtual Circuit (SVC) meshes are no longer needed; sophisticated traffic-engineering methods are used to select predetermined paths.

What are the advantages of GITN IPVPN provided by GSB?

GITN IPVPN completely manages and controls on-the-speed and quality of services. It has any-to-any connection and dynamic connection on demand with flexible access methodology i.e. x Digital Subscriber Line (xDSL), Wireless, Very Small Aperture Terminal (VSAT) and FR. Thus, GITN IPVPN secures remote access for agencies' Intranet with built-in security features and traffic prioritisation capabilities that offer cost effective networking solution.

Why should government agencies apply for GITN?

Government agencies should apply for GITN because GITN is a dedicated network that is solely developed for government agencies. Besides, GITN architecture has built-in redundancy to avoid any single point of failure and also has nationwide coverage with more than 140 nodes; using private IP address which secures VPN network. Featuring integrated network-based firewall and security protection for Internet network, its complexity of IP routing and IP QoS will be handled by provider, with 24x7 real-time network monitoring and management through centralised Network Operation Centre (NOC). Moreover, GITN is an end-to-end network with security solution; providing the government agencies with a simple network design with scaleable solutions.

GITN Privacy Statement

Dear GITN Customers,

Thank you for your continuous support. As you are aware Personal Data Protection Act 2010 (PDPA) was passed in 2010 and came into force on 15 November 2013. GITN values our customer's privacy and in our effort to ensure compliance to the said Act we wish to draw your attention to GITN's privacy policy as follows:

What Personal Information Do We Collect?

If you choose to transact with GITN i.e. for subscription of any products and / or services or use of GITN's Portal, you may be required to provide your [name, identification card number, mailing address, phone number(s), email address (es), contact preferences].

You will also be required to explicitly provide your consent to the provision of your personal information aforementioned in the form and manner as indicated in the registration process, failing which you will not be able to subscribe for the products and / or services or register for the use of our Portal.

How We Use Your Personal Information?

Your personal information will be used for processing for all related products and / or services and analysis to provide services to you. Further, we will process your personal information for the following purposes:-

  • assessing your application or continued provisioning of the products and / or services (whichever is applicable);
  • customizing advertisements and content on GITN's website;
  • responding to your enquiries;
  • research purposes including historical and statistical purposes;
  • general operation and maintenance of the products and / or services provided including audit and its related website(s);
  • verification purposes;
  • matching any data held by GITN or its parent company, TM group of companies relating to you from time to time;
  • provide you with regular communications from GITN relating to the products and / or services provided; and
  • investigation of complaints, suspected suspicious transactions and research for service or products improvement.

By submitting your information to GITN, you consent and authorise GITN obtaining and verifying any information about you which GITN may require in connection with your application for any of GITN's products and / or services and/or review of the existing account with GITN from any third party, especially credit bureau or reference agencies. Such consent and authorization herein will extend to any information obtained from any of the account(s) presently maintained for you, any new application for any form of services rendered or products provided by GITN, such historical financial or credit records, data or information whether or not provided personally or by any other sources relating to you which was collected, received, captured, compiled, secured and/or obtained by GITN through or by whatever means or methods or forms.

Disclosure of Your Personal Information

If you choose to register and transact with GITN, your personal information may be shared where necessary and only on a need to know basis with GITN's parent company, TM or agencies so as to serve you in the most efficient and effective manner. An example might be in terms of resolving or addressing complaints that require escalation to parent company, TM or agencies. GITN may disclose your personal information to the following parties for the purposes stated above:-

  • GITN's service providers or agents who are involved in providing the products and / or services;
  • third parties (including those overseas) who provide data processing services;
  • any credit reference agencies or, in the event of default, any debt collection agencies;
  • any person, who is under a duty of confidentiality to which has undertaken to keep such data confidential, which GITN has engaged to fulfil its obligations to you; and
  • any actual or proposed assignee, transferee, participant or sub-participant of GITN's rights or business.

Your personal information will not be disclosed to any unauthorized third party.

Your personal information may be disclosed due to reasons of law, legal process, litigation, and/or requests from public and governmental authorities and any disclosure will be to such public and governmental authorities only. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

If you would like to request access or correction of your personal information, you may contact GITN Service Operation Centre. Any request of access to correct personal information may be subjected to a fee and also to applicable provisions in the PDPA. However, we reserve the right to decline to process requests which jeopardize the security and privacy of the personal information of others as well as requests which are impractical or not made in good faith.

Where you elect to limit GITN's right to process your personal information, you may contact GITN Service Operation Centre.

We may review and update this privacy policy from time to time to reflect changes in the law, changes in our business practices, procedures and structure, and the community's changing privacy expectations. While it is not generally feasible to notify you of changes to this privacy policy, the latest version of the privacy policy may be available at www.gitn.com.my.

Queries or Complaints

If you have any queries or complaints about this privacy policy, you can contact us at www.gitn.com.my via our Helpdesk section.

Dasar Privasi GITN

Kepada Pelanggan GITN,

Terima kasih atas sokongan anda yang berterusan. Seperti yang anda ketahui Akta Perlindungan Data Peribadi 2010 (APDP) telah diluluskan pada tahun 2010 dan telah berkuatkuasa pada 15 November 2013. GITN menghargai privasi pelanggan kami dan dalam usaha untuk memastikan pematuhan kepada Akta tersebut kami ingin menarik perhatian anda kepada dasar privasi GITN seperti berikut:

Apakah Maklumat Peribadi Kami Kumpul?

Jika anda memilih untuk bertransaksi dengan GITN iaitu untuk melanggan mana-mana produk dan / atau perkhidmatan atau penggunaan Portal GITN, anda mungkin dikehendaki untuk memberikan [nama anda, nombor kad pengenalan, alamat, nombor telefon, alamat e-mel, cara perhubungan pilihan anda].

Anda juga perlu memberikan persetujuan eksplisit anda untuk pemberian maklumat peribadi seperti yang dinyatakan di atas dalam bentuk dan cara seperti yang dinyatakan dalam proses pendaftaran, dan jika anda gagal berbuat sedemikian, anda tidak akan dapat untuk melanggan produk dan / atau perkhidmatan atau mendaftar untuk menggunakan Portal kami.

Bagaimanakah Kami Menggunakan Maklumat Peribadi Anda?

Maklumat peribadi anda akan digunakan untuk pemprosesan bagi semua produk dan / atau perkhidmatan berkaitan dan analisis untuk menyediakan perkhidmatan kepada anda. Selanjutnya, kami juga akan memproses maklumat peribadi anda bagi tujuan-tujuan berikut:-

  • menilai permohonan atau perkhidmatan berterusan untuk produk dan / atau perkhidmatan (yang mana berkenaan);
  • menyesuaikan iklan-iklan dan kandungan di laman web GITN;
  • memberi respon kepada pertanyaan-pertanyaan anda;
  • penyelidikan termasuk untuk tujuan sejarah dan statistik;
  • operasi-operasi am dan penyelengaraan produk dan / atau perkhidmatan yang diberikan termasuk audit dan laman-laman web yang berkaitan;
  • pengesahan;
  • memadankan apa-apa data yang dipegang oleh GITN atau syarikat induk, TM yang berkaitan dengan anda dari masa ke semasa;
  • membekalkan anda dengan komunikasi dari masa ke semasa daripada GITN, yang berkaitan dengan produk dan / atau perkhidmatan yang diberikan; dan
  • siasatan aduan, transaksi-transaksi yang mencurigakan dan penyelidikan untuk pembaikan perkhidmatan dan produk.

Dengan mengemukakan maklumat anda kepada GITN, anda mengizinkan dan memberi kuasa kepada GITN untuk memperolehi dan mengesahkan apa-apa maklumat mengenai anda yang mungkin dikehendaki oleh GITN yang berkaitan dengan pemohonan anda untuk mana-mana produk dan / atau perkhidmatan GITN dan/atau semakan akaun anda yang sedia ada dengan GITN, dari mana-mana pihak-pihak ketiga, terutamanya biro kredit atau agensi rujukan. Keizinan dan pemberian kuasa di sini akan dilanjutkan kepada apa-apa maklumat yang diperolehi dari mana-mana akaun yang dikekalkan untuk anda pada masa ini, apa-apa pemohonan baru untuk apa jua bentuk perkhidmatan yang diberikan atau produk yang diberikan oleh GITN, rekod sejarah kewangan atau kredit, data atau maklumat sama ada dibekalkan oleh diri sendiri atau dari sumber-sumber lain yang berhubungan dengan anda yang telah dikumpul, diterima, diambil, disusun, didapati dan/atau diperolehi oleh GITN dengan apa jua cara atau kaedah atau bentuk.

Pendedahan Maklumat Peribadi Anda

Jika anda memilih untuk mendaftar dan bertransaksi dengan GITN, maklumat peribadi anda mungkin akan dikongsi di mana perlu dan hanya atas dasar perlu tahu sahaja dengan syarikat induk, TM atau agensi-agensi TM supaya anda boleh dilayani dengan cara yang paling efisyen dan efektif. Contohnya, mungkin dari segi menyelesaikan atau menangani aduan-aduan yang memerlukan perhatian dan penglibatan daripada syarikat induk, TM atau agensi-agensi TM. GITN mungkin akan mendedahkan maklumat peribadi anda kepada pihak-pihak berikut untuk tujuan yang dinyatakan di atas:-

  • pembekal-pembekal perkhidmatan atau ejen-ejen GITN yang terlibat dalam menyediakan produk dan / atau perkhidmatan;
  • pihak ketiga (termasuk yang di luar negara) yang menyediakan perkhidmatan pemprosesan data;
  • mana-mana agensi rujukan kredit atau, sekiranya berlaku kemungkiran, mana-mana agensi pemungutan hutang;
  • mana-mana orang, yang berada di bawah kewajipan kerahsiaan yang telah mengaku janji untuk memastikan data tersebut disimpan secara rahsia, yang telah dilantik oleh GITN untuk memenuhi tanggungjawabnya kepada anda; dan
  • mana-mana pemegang serah hak sebenar atau yang dicadangkan, penerima pindahan, peserta atau sub-peserta hak atau perniagaan GITN.

Maklumat peribadi anda tidak akan didedahkan kepada mana-mana pihak ketiga yang tidak berautoriti.

Maklumat peribadi anda mungkin akan didedahkan atas sebab-sebab undang-undang, proses-proses undang-undang, litigasi, dan/atau permintaan dari pihak berkuasa awam dan kerajaan dan pendedahan akan dibuat kepada pihak berkuasa awam dan kerajaan berkenaan sahaja. Kami juga mungkin akan mendedahkan maklumat mengenai anda sekiranya kami menentukan bahawa pendedahan adalah perlu atau sesuai bagi tujuan keselamatan negara, penguatkuasaan undang-undang, atau isu-isu kepentingan awam.

Jika anda ingin meminta akses atau pembetulan maklumat peribadi anda, anda boleh menghubungi Pusat Operasi Perkhidmatan GITN. Mana-mana permintaan akses untuk pembetulan maklumat peribadi mungkin tertakluk kepada fi dan juga peruntukan yang terpakai dalam PDPA. Walau bagaimanapun, kami berhak untuk menolak permintaan untuk memproses yang menjejaskan keselamatan dan privasi maklumat peribadi orang lain serta permintaan yang tidak praktikal atau tidak dibuat dengan suci hati.

Jika anda memilih untuk menghadkan hak GITN untuk memproses maklumat peribadi anda, anda boleh menghubungi Pusat Operasi Perkhidmatan.

Kami boleh mengkaji semula dan mengemaskini dasar privasi ini dari semasa ke semasa untuk mencerminkan perubahan dalam undang-undang, perubahan dalam amalan perniagaan, prosedur dan struktur, dan perubahan jangkaan privasi masyarakat. Oleh kerana secara amnya ia adalah tidak praktikal untuk memaklumkan kepada anda tentang perubahan kepada dasar privasi ini, versi terbaru dasar privasi ini boleh didapati di www.gitn.com.my.

Pertanyaan atau Aduan

Jika anda mempunyai sebarang pertanyaan atau aduan mengenai dasar privasi ini, anda boleh menghubungi kami di www.gitn.com.my melalui bahagian Meja Bantuan kami.

Join Us

At GSB, there is always a possibility to transforming knowledge into experience. If you are ready to accept the e-Government challenges, be part of our team!

Please apply for an opening at TM Career or send your resume to:

Head
Human Capital Management
GITN Sdn. Berhad
Level 31, Menara TM
Jalan Pantai Baharu
50672 Kuala Lumpur

Tel: (603) 2245 0000
Fax: (603) 2240 0709

Contact Us

HQ

GITN Sdn. Berhad
Level 31, Menara TM
Jalan Pantai Baharu
50672 Kuala Lumpur (view map)

Tel: (603) 2245 0000
Fax: (603) 2240 0709
E-mail: marketing@gitn.com.my

Helpdesk (NOC)

Network Operation Centre
GITN Sdn. Berhad
2nd Floor, TM IT Complex
3300 Lingkaran Usahawan 1 Timur
63000 Cyberjaya, Selangor (view map)

Tel: 1300-88-2888
Fax: (603) 8319 4775

Public Key Infrastructure (PKI) Unit

GITN Sdn. Berhad
Level 27, Menara TM Annexe 2
Jalan Pantai Jaya
59200 Kuala Lumpur (view map)

Tel: 1300-88-2888
Fax: (603) 8319 4775

Regional Support Staffs

Contact details (click to view)

Regional Support (RGS)

Kedah/Perlis

GITN Sdn. Berhad
Tingkat 3, Kompleks TM
Jalan Kolam Air
05672 Alor Star
Kedah

Tel: (604) 735 3017
Fax: (604) 735 6017

Pulau Pinang

GITN Sdn. Berhad
Tingkat 3, Ibusawat TM
Jalan Bagan Luar
12000 Butterworth
Pulau Pinang

Tel: (604) 310 7317 / 310 7318 / 380 9112
Fax: (604) 324 1839

Perak

GITN Sdn. Berhad
Tingkat 3, Ibusawat TM Kuala Kangsar
Jalan Raja Chulan
33000 Kuala Kangsar
Perak

Tel: (605) 777 3110 / 776 2911
Fax: (605) 776 2911

Kelantan

GITN Sdn. Berhad
Bangunan Ibusawat TM Kubang Kerian
Jalan Wakaf Stan, Kubang Kerian
15100 Kota Bharu
Kelantan

Tel: (609) 766 7101/02/03
Fax: (609) 764 5423

Terengganu

GITN Sdn. Berhad
Tingkat 3B, Kompleks Telekom Medan Jaya
20990 Marang
Terengganu

Tel: (609) 617 0743
Fax: (609) 617 6630

Pahang

GITN Sdn. Berhad
Tingkat 1, Bangunan Radio Depot
Ibusawat TM Teruntum
25100 Kuantan
Pahang

Tel: (609) 517 9028
Fax: (609) 514 9012

Johor

GITN Sdn. Berhad
Unit 3, Tingkat 4
Ibusawat TM JB
Jalan Abdullah Ibrahim
80672 Johor Bahru
Johor

Tel: (607) 222 1478
Fax: (607) 222 1477

Melaka

GITN Sdn. Berhad
Level 14, Menara TM Melaka
No. 2, Jalan Wisma Negeri
MITC
75450 Ayer Keroh
Melaka

Tel: (606) 232 9960
Fax: (606) 232 4973

Negeri Sembilan

GITN Sdn. Berhad
Tingkat 3, Ibusawat TM Senawang
Taman Marida
70450 Senawang
Negeri Sembilan

Tel: (606) 677 6053
Fax: (606) 677 6053

Sabah

GITN Sdn. Berhad
Tingkat Bawah, Bangunan WCI
Telekom Malaysia Berhad
Jalan Tunku Abd Rahman
88672 Kota Kinabalu
Sabah

Tel: (6088) 212 107
Fax: (6088) 212 452

Sarawak

GITN Sdn. Berhad
Tingkat 3, Bangunan TM100
Telekom Malaysia Berhad
Jalan Simpang Tiga
93672 Kuching
Sarawak

Tel: (6082) 254 087
Fax: (6082) 254 087

Selangor & Kuala Lumpur

GITN Sdn. Berhad
Tingkat 2, TM IT Complex
3300 Lingkaran Usahawan 1 Timur
63000 Cyberjaya
Selangor

Tel: (603) 8314 3845
Fax: (603) 8319 4775